Why Rational Disconnection? | Rational and Emotional Personality

We often see the following cases in the workplace (dialogue)

Director B; fortunately, Miss Clare helped me with this month's order, and finally reached the target. She has been the company's sales queen for three consecutive seasons, and she is really sharp. However, last month, she had a few customers with delayed payment, and her supervisor also lost his temper when she came forward to deal with it. "Although it is hard to grab the order, it is difficult to receive the money." I am worried that it will affect the future development of Clare.

Director A; I remember that when we discussed the order automation system at the meeting last year, Clare always emphasized that the system should have a good human-machine interface, add a customer relationship maintenance module, ... and even try to increase training time for senior business assistants, saying that she values people and emotions. top sales, so we can win the trust of major customers. The supervisor hopes that Clare can think from the company's point of view, understand the importance of cash, and not to break the line of reason because of the importance of emotional maintenance with customers. I believe that Clare can benefit from this, and pay equal attention to both order competition and collection.

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Every year at the end of the promotion season, I often see many people who live a simple life (don't buy things if they are not bad), because of price discounts or sales tricks, they bought a lot of items, but later found out that they were not needed. The final disposal methods include; online auction, packaging into Exchanging gifts, giving to relatives, friends or charities...etc. Why is the connection disconnected? How to prevent it?

Generally speaking, according to the judgment factors of (purchase) decision, it can be divided into two kinds of personality traits;

Rational type; the main factor in decision-making and judgment is "things", they often remain calm and objective, do not care about difficult issues in decision-making, claim that the truth becomes clearer and clearer, and take pride in their own objectivity and fairness; they think that distinguishing right from wrong is more important than being popular with others; If you disagree with others, you will tell them directly. Therefore, it is often considered by others that speaking is too straightforward and acting without emotion.

Emotional type; the main factor in decision-making and judgment is "people", they care about other people's feelings so much that they excessively meet other people's needs; even though you know that some people are using you, you still help others; Do not seek to argue. Therefore, salespeople often use "buy one more item for parents", "valentine's day bestsellers"... to stimulate emotional hormones (laughs).

When making decisions, think in terms of balancing people and things. Rational people need more empathy and practice empathy to make decisions more warm; emotional people, learning from rational people, will not be entangled in emotions. After all, the goal of the team is to achieve the task, not to be judged. The targeted words or information got dizzy.

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I remember a former J colleague who likes to exercise to maintain his body shape. Although the thirty-five-year-old looks like a young man who has just graduated, he actively participated in cross-departmental cooperation during the project. It was later discovered that he wanted to find a suitable partner in the company because of the pressure from his parents to start a family. One day he suddenly said to me indignantly; the supervisor said that because the total amount of salary adjustment in the department is limited, J is currently single and has less financial pressure, so the salary adjustment is smaller than that of colleagues who already have a family, …. Later, the supervisor taught J, won the first place in the company's excellent case competition, and found his other half.

The supervisor is my senior. He has demonstrated outstanding leadership skills from university to the workplace. When I heard about J's injustice, I couldn't understand it. After that, I took advantage of the opportunity to have dinner to know the senior's intentions. It turned out that in order to increase the time to spend with the person he likes, J deliberately signed up for the excellent case competition with a cooperative project. Due to J's lack of professional ability, the team members' complaints also spread to the seniors and J's private thoughts. In order to prevent the situation from escalating, the senior took the opportunity of the annual salary adjustment to explain how he wanted to help J.... I didn't expect J's rationality to be disconnected, which gave me the wrong impression. However, this happy ending also made me admire the senior even more.