Alexander*, How to Face It (3) | Intellectual and Emotional Personality

Test your personality tendencies

Regarding the following five situations, please choose the one you are most accustomed to (yes or not)

For the above five questions, choose the answer on the left (for example, "Yes" for the first, second, and fourth questions, "OK" for the third and fifth questions...) those with an intellectual personality, and those with an emotional personality who choose the answer on the right. Therefore, according to the results of the answers, you can see your personality tendencies. For example, most of the 5 questions choose the left answer, indicating that they belong to the rational character; while the left answer is more (such as 5 more than 4), indicating that the rational character is more obvious. Conversely, emotional personalities choose the answer on the right.

According to the above rules, you can understand your own personality tendencies and their apparent degree.

Sources of pressure and how to relieve it

Rational people take objective facts as the basis, cooperate with rational analysis, often based on the most beneficial point of view, and objectively analyze the pros and cons of the matter; comparative analysis, dealing with the matter rather than the person, and emphasizing the solution of the matter rather than the person. Therefore, it is easy to have pressure on dealing with interpersonal matters, especially when the decision-making process is mixed with human subjective factors, and will feel very angry.

The way to relieve stress of a rational person is to analyze things and do challenging work. I think the best performer is Su Qin in the Warring States Period, because it is understandable to be the prime minister of one country, but it is really difficult to be the prime minister of six countries with conflicting interests. imagine. When he was in the State of Yan, he first analyzed the interdependence between the State of Yan and the State of Zhao from the geographical point of view, obtained the consent and support of the Marquis of Yan Wen, and went to the State of Zhao to lobby. In Zhao State, the strategic interdependence between Zhao and Han and Wei was proposed (refer to the picture above), and it was suggested that the six kingdoms "jointly" fight against Qin State. He also obtained the consent and funding of Zhao Suhou, and went to the various vassal states to lobby for joining. The state of Qi uses the method of aggressive generals (the rich and powerful state of Qi actually surrendered to the state of Qin), and the state of isolation is used for the state of Chu (the five countries have joined together against the state of Qin, if they do not join, the Qin State will choose the softest persimmon), and the application is different. The scene, choose the appropriate script, achieve six against one, and unite against Qin.

Emotional people care about the opinions and opinions of others and are easily influenced by emotions. Decision-making depends on the subjective perception of one's own and others' feelings, and is often based on the perception that is most beneficial to people; and the subjective perception of people's wrongdoing is easy to avoid communication by escaping. In the workplace, there is always a promotion or adjustment of the project results, and he will have pressure to deal with negative events, especially interpersonal relationships, and will feel sad.

Emotional stress relief is affirmation and positive rewards. Recently I heard two examples of high emotional intelligence

Empathize with the customer's mood and provide solutions

When confronted with a quick-tempered customer, the salesperson may get angry at the beginning to blame the fault. But both of them are angry, which is not helpful to solve the problem. You might as well think about it. First, you can empathize with the customer's thoughts, detect the source of his emotions, and start with "I apologize for causing you trouble because of this incident." , let the customer speak to the heart of the problem...and ultimately come up with a solution.

Understand problems, build relationships

When Google CEO Sandel Pichai holds a meeting, he will deliberately go around the table to create a relaxed atmosphere, so that participants can boldly and fully put forward their ideas. His listening and high emotional intelligence are considered to build a successful business. The essential.

Pichai believes that to be an effective leader, you must understand who your employees are. "You have to ask them questions, understand their family situation, and build deeper relationships and connections." Because everyone brings The DNA of different families and schools, if you want to bring out a team with high emotional intelligence, and not let emotional problems become a stumbling block to hinder the cooperation of colleagues and the development of company performance, the supervisor must first set an example of high emotional intelligence, and convince people with reason and affection.

Suggest

Rational and emotional people have different key thinking about decision-making. If they are properly used in a diverse team, they can effectively solve stress. I remember that due to the expansion of the company's scale, it is necessary to promote the ERP (Enterprise Resource Planning) system upgrade project. Representatives of various units including finance, accounting, property management, automation... , With the project discussion to "change", many people have to adapt to the new work mode: such as preparing data online, must complete the system to go to the next step, electronic sign-off... etc. Some people began to accuse the system design of being too rigid, personnel Insufficient ability, unfamiliar with the new system..., the pace of the whole project began to slow down, and the time pressure increased.

So we held a change management meeting, first listed the new work process, and then let the changer feel the reason why the next stop of the process needs to be revised; when everyone is no longer limited by personal subjective emotions, open the cross-border of mutual assistance Thinking mode, many problems are also easily solved.

The team has rational and emotional members. They make good use of systematic rational thinking and fine-tuned emotional fine-tuning, and believe that they can play their respective strengths.

* Alexander is a homonym for Stressful