Make good use of tools

Time is like a butcher knife, leaving different marks on our face or heart. Similarly, as time and environment change, there will always be new inventions and applications, seize the opportunity to stand on the wave and guide resources to complete the task. When I first joined TSMC, my first project was to cooperate with the customer service department to "improve the customer complaint process". At that time, according to different customer complaint categories, each responsible department was asked to confirm the problem, reply to the improvement method and time. The customer service department will hold meetings and issue progress reports of each case to ensure that all customer complaints are completed on schedule. At that time, paper work and computer recording methods were used, and a lot of manpower was spent on administrative tasks such as communication, coordination, tracking, statistics, etc., and it was difficult to achieve the goal of improving product quality through customer complaints and feedback.

workflow software

The first and foremost solution is to abandon paper work and establish an electronic platform. In this way, each customer complaint can be automatically recorded and tracked, which facilitates the analysis of the reasons for defective products and serves as the direction for factory improvement; for obvious problems (such as customer claims that the product yield rate is not up to standard), it can quickly reply to shorten the processing time and improve customers. satisfaction.

Therefore, we discussed with the information department, and they estimated that it would take more than half a year to complete the system with the traditional programming method. Customer department response: It is impossible to wait for half a year, the problem must be solved quickly. So looking for a solution, the workflow software can design the document transfer process and document tracking function according to the user's needs, as long as it is outsourced to a manufacturer and it is estimated that it can be completed within three months. Under time pressure, immediately evaluate the selection of the right vendor, and work with the customer service department to start the sprint mode.

What is foundry

The information personnel of outsourced manufacturers are real-sensing, and need the assistance of specific objects to facilitate writing programs. They are puzzled: why the processing unit of the factory is "piece", while the unit of calculation for some customers is "piece"? At the same time, in order to trace the production records of defective products, they must understand the manufacturing process of the foundry so that they can handle it correctly Customer complaint information for follow-up departments to analyze the real cause of defective products.

So I took them to the show room of the company's products, so as to understand the (chip) products processed and manufactured by blank wafers and subsequently sent to the packaging and testing factory to become (one by one) die, so that they could correctly grasp the information and writing programs. Finally, we also successfully completed the system platform within three months, which was introduced and used by the customer service department; another major development was that the information department found that the workflow software can improve the quality of the program, reduce the program development manpower, shorten the program writing time, etc. Benefit, start investing engineers in learning to use new tools.

I remember that in 2013, our whole family traveled to the east coast of the United States and visited the National Air and Space Museum in Washington, D.C., where aircraft of various eras were exhibited inside. It can be found that due to the evolution of flight power systems, the range of aircraft and the number of people are huge. Growth, this is the power of physical technology. On the other hand, it is also an information thrust, integrating all aspects of information to achieve the ideal of flying farther, higher and safer. Therefore, the integration of reality and virtuality is very important. In the world where our eyes are believing, remember to make good use of invisible tools.