Getting tired of dealing with WordPress theme customer service

When running other blogs, you only need to focus on writing articles, but this is not the case with WordPress. Often, the parts that were originally displayed normally, or the parts that you managed to fix, suddenly appeared after the WordPress version, plug-ins, and themes were automatically upgraded. no longer display

I also encountered it recently. Obviously, the automatic theme update is turned off, or there is a sudden failure of the original normal function. I asked the customer service for inquiries. The customer service often makes me think that he has dyslexia? ? Or are the technicians who answer questions different every day, and do not follow the previous information exchanges? ?

One thing has to be described many times, and sometimes it is necessary to repeatedly remind it to follow the progress. And sometimes the customer service will tell you that he has solved all the problems, but as soon as you see the problems are still there, I usually cross-test with multiple devices to make sure that it is really not my problem, maybe some customers Even if the cache was not cleared, I directly replied to the past and scolded.

Sometimes I feel that I don't understand enough, so I re-type a large article detailing the problem and its ins and outs. Sometimes I even add a special test article to sort out the problematic parts. So that the other party doesn't have to search for the problematic part from my other long articles. As a result, after spending a lot of time sorting out and replying to the letter, the other party only responded to one of the parts hastily, and the rest completely pretended not to see it! Dry! Enough to waste my time. Wordpress themes need to be paid for I think it is reasonable, I believe that professionals are willing to pay a little money, but this makes me feel very unprofessional! !

And the situation I encountered this week is that after the theme was upgraded, I found that the page would run out of version and many functions would fail, making it completely impossible for readers to read, so I downgraded the version and restored it. After contacting customer service, he put the My theme was upgraded to the latest version, and I told me that the problem was solved. I checked it with several devices, including other people's devices, and it was still broken. Are you talking nonsense? ? I can’t keep showing the broken page to visitors, so I had to switch to another article template first and send a letter to inform about this serious problem. As a result, after waiting for a long time, the other party finally replied, but skipped it completely. I said the update would run wild. edition thing! ! ! Please, if it's just a small format, it won't affect reading, it doesn't matter if it doesn't need to be resolved quickly, but now it's a big run of the page! ! !

I feel very irritable and unhappy, I can only try to restrain myself from using too strong words when replying to the letter, I clearly want to say As I have emphasized many times , but I can only type As I've wrote in previous messages

I think it's because the half-year period of customer service support is approaching, so the other party deliberately messed it up to see if some customer problems could not be solved, so they had to add money to extend...I don't know the sales volume of their family's entire network. How did it come about in the first place...