In an emergency, do you have the ability to calmly handle a "short report"?

When things can't be explained easily,
When a brief report is urgently needed?
what can we do about it?

A real incident that happened in the management center of an office building on a holiday : the manager of the management center was not on the site of the building, but was called by the tenants of the building to ask about emergency firefighting issues.

The staff at the scene " answered in detail and in detail". The supervisor was already very impatient at this time, and the words were urgent and yelled at him to give a short answer immediately! And asked him not to say so detailed at this moment...!

The subordinates at the scene said that because the situation is complicated, they cannot give a brief explanation . If it is brief, they will not know the real key...

But both sides are full of adrenaline, they can't calm down, they keep going back and forth...
This incident later caused his subordinates to resign in anger, and the supervisor was also blamed by the building's tenants.

Let's not focus on what the building actually is.
I would like to discuss the urgent handling of this matter.

Because both the supervisor and the subordinates are very unhappy, they both think they are right, and they also think that the other party is making trouble without reason.

In the end, in times of crisis, should subordinates keep their stories short ? But if it is as he said, does it matter if the details of the problem are not made clear?

But the supervisor was called by the tenants in a series of orders, and he felt impatient and restless. Should he listen carefully to the reports of his subordinates?
But what if time is running out?

Such intractable problems are often flooded in various scenarios, and communication problems of this type will be encountered in work and life.

But it is usually the party who " wants to report in detail " who suffers.
Will definitely be forced to "reply short ".
Because time doesn't allow it.

In fact, there is also a proper solution to this matter, that is, the supervisor should be patient first, ask his subordinates to " briefly report " first, and slow down and tell the situation that the situation is urgent, and then listen to the whole story later .
There should be a consensus.

However, in an emergency, the patience and ability of both parties will also be tested. Can the supervisor calm down and guide his subordinates? Do subordinates have the ability to keep complex things short?

Actually it's not easy.

Moreover, usually after the incident is resolved, the supervisor simply doesn't bother to listen to the reason. Solving the problem is solving the problem, and everything else is superfluous.

From the point of view of the supervisor, it is also excusable. The supervisor manages all kinds of opportunities every day, and you need to know the reason for everything, and that thing will never be finished.

Therefore, if subordinates want to " report in detail " to their supervisor, they have to be patient, find the right time, and slowly look for opportunities according to the supervisor's mood, so that he can understand the overall situation.

In the final analysis, supervisors and subordinates should calm down and deal with it, or communicate in advance by knowing each other's personality, or preventative education and training , otherwise it will be difficult to deal with a major incident.

If the team can solve the problem, it depends on the running-in in advance.
"Communication" is not a short-term harmony.

This is also called forward deployment .

Subordinates may one day be supervisors. When dealing with emergencies, they must learn to be concise and powerful, learn to be concise and comprehensive, sonorous and powerful, and simplify the complex. This is the performance of excellent work ability .

This ability is not only at work, but at any time, it is your best tool and weapon.

Article 2020.7.22
Addition 2022.7.22