Zhanjiang, Guangdong, an old man died suddenly after arguing with his tour guide because he did not go shopping in Changsha

"I originally wanted to take the elderly to travel and play, but I didn't expect to die in other places." Ms. Dai from Zhanjiang, Guangdong told The Paper. In early July, she took her parents to report a group trip to Changsha. When she returned on the last day of the trip, she did not purchase a tour guide. Selling special products, quarreling with the tour guide on the bus, in the process, the 75-year-old father died of sudden cardiac arrest.

Ms. Dai from Zhanjiang, Guangdong, took her parents to join a "zero shopping group" to travel to Changsha, Hunan. On the last day of the trip, she quarreled with the tour guide because she did not buy the special products sold by the tour guide in the car. The 75-year-old father suspected Sudden cardiac arrest. "You will be scolded to death if you don't buy things." Is there still such a tour guide group? The old man's daughter signed up for a tour group for her father because of her filial piety. The tour group advertised the "pure play group". I didn't expect to arrange for them to go shopping during the actual tour. Because the old man refused to shop and quarreled with the tour guide, it may be possible during the normal process. It is the old man who is too emotional, leading to confusion and loss of life.

Ms. Dai said that the tour group was a group, and it was picked up by Zhangjiajie Wanzhong International Travel Agency after arriving in Changsha. She said that the flyer said "0 self-pay and 0 shopping" when signing up, but in the actual trip, a shopping point was arranged, "if we don't buy it, we will not be allowed to go out." On the return trip, the tour guide was selling specialties in the car, "I said we didn't need it, and he scolded us for not being grateful, we were not welcome here, and so on, so there was a quarrel." In addition, after the incident, Ms. Dai found out about the The tour guide is actually an "unlicensed tour guide", and the tour guide certificate held is an additional certificate.

The group advertised that "one price is all inclusive, 0 at your own expense and 0 shopping." On July 21, the tour guide Xiao Mou said that he did have an argument with the guests, but he was not swearing, but explaining, "They want to complain about me, I I explained that the master drove the car for us for a few days, just to cheer for the master." He said that although the old man and his daughter were sitting in the first row, he did not have any contact with the old man and did not quarrel with the old man. He admitted that the fake tour guide pass was "made by a friend".

Zhou Mou, the relevant person in charge of the travel agency involved, said that the police had investigated the matter, but the travel agency and tour guide were not responsible for the death of the old man. The two sides have reached an agreement after negotiation. "According to the family's request, the agreement says compensation of 290,000 yuan, but part of it is insurance compensation, and part of it is given by the company out of humanitarianism."

On July 22, the staff of Zhangjiajie Culture, Tourism, Radio, Television and Sports Bureau said that the two sides have reached an agreement on the compensation plan. Investigations are underway as to whether the tour guide and travel agency committed any irregularities on the itinerary.

Tourists said they were participating in a "pure play group" but were forced to shop, and the old man died suddenly during the quarrel

According to Ms. Dai, in early July, she signed up for a tour group called "Five-Star High-end Fire Phoenix" through Zhanjiang Comfort International Travel Agency, "I brought my parents, and three good sisters, and wanted to take the elderly out to play ."

On the brochure, Ms. Dai saw a prominent place that read "all-inclusive, 0 at own expense and 0 shopping". She told The Paper that traveling is all about having fun, and she always chooses a "pure play group" without shopping. However, the actual situation of the trip was not as she expected.

Ms. Dai said that the group was a joint group. After arriving in Changsha by plane, it was picked up by Zhangjiajie Wanzhong International Travel Agency. There were two tour guides, one male and one female, who were responsible for the itinerary and explanation. "We actually played in Hunan for 4 days, and the next day. When we went to Morong Hangwu Miao Village, we took us to a store that sold silver jewelry, but we didn't buy it. We planned to go to Tianmen Mountain on the last day, but we were taken to a specialty supermarket in the morning. We didn't want to buy it, but when we went out, the male The tour guide stopped us at the door and asked us why we didn’t buy things. I said I didn’t like it, and he said that we can also buy things for our relatives. Later, we bought things for nearly 600 yuan before letting us out.”

According to the itinerary, Ms. Dai and others visited Tianmen Mountain in the afternoon. At this point, the tour was over, and the bus sent the tourists to the hotel and the group disbanded. However, on the way back, the male tour guide Xiao Mou began to sell special products again.

"It was black tea at the beginning. I said I didn't drink tea. He said I could buy it back and give it to others. I was very polite at the time and said I really didn't need it." Ms. Dai said that Xiao was in the car from front to back. After selling one by one, they took out bacon and dried fish for sale. Ms. Dai and her parents were both sitting in the first row of the bus, and they were also the targets of the tour guide's initial sales, when a quarrel broke out.

"He kept asking us to try it. I said that I didn't want to eat it and didn't want to buy it. Who knew he would start yelling, saying that we came here and didn't consume, and we were not welcome here. We don't know how to be grateful for the hard work of the driver. Something like that." Ms. Dai said that her father was obviously agitated after being scolded, and she was persuaded by her mother after saying a few words, but the tour guide did not stop. She and her friend and Xiao Mou quarreled in the car, "I said we It’s a pure play group, why do you have to spend it? Saying that we don’t know gratitude, is the tour guide grateful that we spend money to travel?”

Ms. Dai said that when the two sides were arguing, her father suddenly lost consciousness. "He has never been scolded by anyone at such an old age. I feel that he can't be angry. He died of anger when he didn't take a breath." According to her description, After his father lost consciousness, Xiao returned to the cockpit immediately, and his friend went down to find him before calling 120 and calling the police.

After the bus arrived at the highway intersection to meet the ambulance, the doctor confirmed that Ms. Dai's father had passed away. "The doctor at the scene said it might be a sudden death. I didn't expect my father to be alive and suddenly disappeared."

Ms. Dai said that her father, who is 75 years old this year, has always been in good health. He does not have high blood pressure, heart disease and other diseases, and even has relatively few colds. He also traveled to Beijing alone before. "He is still doing business in his hometown to make money. Our five children are often with him. We know his physical condition very well, otherwise we can't take him on a plane tour."

According to the "Medical Certificate of Resident Death (Inference) Book" issued by the People's Hospital of Cili County, the cause of death of the old man is considered to be: "cardiac arrest: myocardial infarction? Others?" So far, the old man's body is still parked in the local funeral home.

After the incident, Ms. Dai's family all arrived in Changsha and asked Zhangjiajie Wanzhong International Travel Agency to give a statement, "The male tour guide sent us WeChat during the period, put the responsibility on us, and said that we should wake up." According to Ms. Dai In the chat record provided, Xiao said: "We had a good time with a car of guests, you two women didn't stand up and quarrel with me, say something to complain about me, say something about zero shopping... If you don't stand up and quarrel, you How can Dad leave...".

Ms. Dai said that during the negotiation process, she learned that the male tour guide Xiao Mou who had quarreled with them did not have a tour guide certificate. "The tour guide certificate he took is fake, why would an unlicensed tour guide lead the group?"

The "tour guide certificate" held by the tour guide Xiao Mou was false . The tour guide admitted that the tour guide certificate was fake and denied compulsory shopping. In response to the above situation, on July 21, the surging news reporter called Xiao Mou, the tour guide involved, and he told The Paper that the incident had occurred. After the company has suspended him at home, pending the results of the investigation and treatment plan.

He said that at that time, everything followed the route planned by the travel agency, and there was no compulsory shopping behavior. "The Miao Village Grandma's store can't actually be regarded as a shopping point, because the Miao Villages are all living with Jinggong, and there will be sales in the scenic area. Things, I also take guests to visit according to the itinerary."

As for going to the specialty supermarket on the last day, he said that it was also on the itinerary, and he had informed tourists on the first day of travel. I was just waiting at the door and did not stop tourists from going out. He said that after he waited outside the door for about an hour that day, Ms. Dai and her party came out, "No other guests came out at that time, I was at the door, they asked me when I was eating, I said 11:40, and then I went I asked if the tour was over? They said they sold jewelry, and I said did you buy them? They said there was no money, so I said 'oh' and left."

Regarding the quarrel between the two sides, Xiao said that on the return journey, he was only helping the driver to sell souvenirs for 50 yuan each. At that time, Ms. Dai and others sat in the first row, so they asked them first. "They said they were not used to bacon, and I said there were still small fish to try, and they got angry. They stood up and said that this is a pure play. Why are they selling things all the way down, and they said they would complain to me." Xiao Mou He said that he did not swear, but tried to explain, "I said that the master also drove a car for us for a few days, just to give the master a show, buy it if you think it's good, and don't need to say more if you think it's not good. My father and I did not need to say more. There was no contact and no arguing with the elderly."

Xiao Mou said, "They always say that the newspaper is pure play group, I just said that this shopping has nothing to do with pure play group, Xiangxi pays attention to people's sophistication and feelings. Don't buy it if you like it." He believes that he did not force customers to shop.

On the tour group's departure notice, the surging news reporter saw that there was no shopping point in the itinerary, but in the reception standard column, it was noted that "a local specialty supermarket will be arranged throughout the process." It also marked "the whole process of excellent national certificate tour guide service".

The notice of departure stated that "a local specialty supermarket will be arranged throughout the whole process." Xiao admitted that his tour guide certificate was fake, and he "paid a little money to do it" with a friend. He told The Paper that he used to work in other places, and after the development of the local tourism industry, he began to take individual tourists in Zhangjiajie Scenic Spot. He entered Wanzhong International Travel Agency last year and never had a tour guide certificate. "Recently, there are not enough tour guides, so I cooperated with this female tour guide to lead the group together, but if you don't have a tour guide certificate, you have to buy tickets to enter the scenic spot, so I made a fake." Xiao said that he is usually responsible for tour guide management in a travel agency.

Xiao Mou said that after the incident, he also sent an apology to the family members on WeChat, hoping that the family members would let the old man go to the ground as soon as possible.

The travel company denies responsibility for the death of the elderly, and the cultural and tourism department is investigating whether there are violations

The Zhangjiajie Wanzhong International Travel Agency was established in 1997 and is a local old-fashioned travel agency. It has been arrested for many times due to false propaganda, arranging additional paid tours, and entrusting other travel agencies to perform package tour contracts without obtaining the written consent of the traveler. Zhangjiajie Culture, Tourism, Radio, Television and Sports Bureau punished.

On July 21, Zhou Mou, the person in charge of the incident at Wanzhong International Travel Agency, told The Paper that the two parties are currently communicating under the coordination of the Cultural and Tourism Bureau of Cili County, Zhangjiajie City, but the travel agency and tour guide are not responsible for the death of the old man. responsibility.

"The local police also filed a case for investigation. At that time, the quarrel between the tour guide was only with the daughter of the deceased. There was no quarrel with the deceased, and there was no physical contact. The police station asked all the guests on the spot. After the guests testified, the bus was allowed to The tour guide left." He said that at present, the police have concluded that the tour guide is not criminally responsible, nor is it a public security incident.

Zhou said, "At that time, the old man was suddenly uncomfortable in the car and lost consciousness. There was no external force that caused his death. When 120 arrived, he was already dead. It can be judged that the death was caused by a disease, but the specific disease is still unknown. An autopsy is required."

Zhou said that after the company's investigation, the tour group's itinerary was all in accordance with the initial itinerary, and "there was no more place to go." But why do groups that promote "0 self-pay and 0 shopping" appear in shopping malls? He said, "There are really no authentic shopping stores in the itinerary." "At present, domestic scenic spots have been commercialized, such as Miao Village Silver Jewelry, which is actually a shopping store in Miao Village Scenic Spot, and our travel agency can't avoid it."

The "specialty supermarket" arranged on the last day of the trip, he said, "does not belong to traditional shopping stores". "General shopping stores sell jadeite and jewelry. Our store is called 'Hunan Impression', which sells local specialties. Customers are willing to buy them. Just buy it, if you don't want to buy it, don't buy it. "

Zhou admitted that it is not allowed for the tour guide to sell things in the car, "We asked the tour guide, and he said that it is a local product for the driver to sell, which is also an unspoken rule of our industry. After all, the driver has worked hard for a few days, and the customer is willing to buy it. Just buy it. Almost all the guests in the car bought it, but their family didn’t buy it. The tour guide said if they would support it, and they quarreled.” Zhou said that the tour guide did not scold the guests, but because the guests wanted to complain , explaining to the guests.

Regarding the tour guide involved, who was actually an unlicensed tour guide, Zhou said that Xiao did not have a tour guide certificate, but in fact, "he is not a tour guide." , and Xiao was accompanied by a staff member. "He did not wear a tour guide certificate throughout the whole process, and he was not considered an official tour guide. The explanation work was completed by the female tour guide."

Regarding Xiao's "fake tour guide certificate", Zhou also said: "(He acts as a) tour guide with the group every day, and he has to buy tickets to go to the scenic spot.

Zhou said that after the incident, the company had suspended Xiao. Regarding the negotiation with his family, he said, "They proposed a compensation of 1 million yuan, but according to the insurance, the maximum compensation for normal death during travel is 50,000 yuan. We bought two insurances for the guests, which is 100,000 yuan. Humanitarian can pay tens of thousands of dollars, but they are not satisfied with the final amount." He said that if they cannot reach an agreement with the family, it is recommended that the family resolve it through judicial channels.

On July 22, The Paper called the Zhangjiajie Culture, Tourism, Radio, Television and Sports Bureau about the matter. The staff said that the Bureau of Culture and Sports attaches great importance to this matter and has been followed up by the person in charge. At present, the two parties have reached an agreement on the compensation plan. Investigations are underway as to whether the tour guide and travel agency committed any irregularities on the itinerary.

On the same day, Ms. Dai, a family member, said that after the intervention of The Paper, the two sides reached a preliminary agreement on the evening of the 21st and were working on an agreement. Zhou Mou, the relevant person in charge of Zhangjiajie Wanzhong International Travel Agency, told The Paper that in the end, both parties agreed to compensate 290,000 yuan, and the tour guide's behavior will be dealt with separately. "According to the family's request, the agreement says compensation of 290,000 yuan, but part of it is insurance compensation, and part of it is given by the company out of humanitarianism."