After venting emotions, look at things rationally

When I read the news recently, some incidents can make people feel uneasy. Some people called 1999 to respond. I remembered that my students also worked in 1999 and shared with me. When people called, they complained. Indiscriminately scolding people all the time, I think it's just an emotional vent.
I have worked as a customer service customer for four years before. I once encountered a customer who called and scolded us without any chance to explain it. I still remember that in my first year, I was in tears when the customer was staring at people.
In fact, I seriously want to share that no matter what condition makes you feel uncomfortable, it represents the problem of the company, the problem of the whole system; or it is actually the misunderstanding of the guests themselves. The customer service staff is just a customer service staff, not a trash can. No matter how much you scold him, he is just a front-line customer service, and there is no way he can change anything he can do. If he can change, he will definitely provide you with a way to improve immediately. If he can only say an apology, etc. If so, it is probably that this matter cannot be solved from him, perhaps it is the company's system and the bigger problem behind it. But please believe that the customer service staff will report to the upper management of the company that they will work hard to improve the service to customers if they are interested in the company.
Of course, I also have some unpleasant experiences in shopping, but my emotions are my own. Calm down and think carefully about what kind of compensation or solution I want, calm down, make a phone call, describe my situation, and see if the other party can Solve your problems, usually 80% of them can be improved.
My goal at the time was to solve all the negative reviews of the auction, and every time I called a guest (remember to call as early as possible, so that the mood of the guest will not increase), I am guessing what kind of person the other party is. Fortunately, in fact, everyone is just dissatisfied with the current mood, and gave negative comments. Otherwise, according to our company's system, after-sale service returns and exchanges are all done very well, and almost no one will be dissatisfied.
The only one is that there is no opportunity for communication at all, probably just because you want to give a negative review, it is a negative review. In this case, we can only do our best to obey the destiny. The experience of the past four years has really helped me grow a lot and my eloquence has improved. I used to think that I would not last for a year.