Banning account bombing, violating user privacy, and detaining users' digital properties are the future faced by 35 million graphite users

​​On March 14th, my Shishi account was seized, and the login page popped up: “ Graphite document: The mobile phone number bound to this account / this account (NUTBROTHER) has been banned for violating the user terms and spreading harmful information. Customer service Appeal channel: support@shimo.im ”. I wrote a letter to this complaint channel that day, asking Shishi Documents to explain. After writing three letters to Shishi Documents in a row but no response, I simply sorted out the matter on Weibo and posted it to @ Shishi Documents:

After another three days, @石Document left a message under my Weibo: "Sorry for the inconvenience caused to you during use, Xiaomo will immediately send a private message to you to help solve the problem." If you encounter any problems or needs during the process, you can pay attention to the "Graphite Documents" official account, and click "Trial Consultation" - "Online Customer Service" in the menu bar to get in touch with us. The service time of manual customer service is 9:00-19:00 on working days. Due to the large number of inquiries, please be patient. "

The following is the process of communicating with the customer service of Shishi Documents WeChat public account:

I am very disappointed with the reply from the customer service of the Graphite Documents WeChat official account.

From the day of the seizure, I wrote to the official appeal mailbox provided by Shishi Documents, and wrote a letter every day, hoping that they would give an official official reply. As of today, 100 letters have been written in 100 days, and the graphite official has not responded to a single letter! ! !

From March 14th to June 21st, from spring to summer, in 100 days, the flowers have been thanked countless times, and the US stocks have melted several times. ! !

With graphite document background

In May 2014, Wu Bing and Wu Jie created Graphite Documentation. At the end of the same year, three investors, Huang Mingming, Baidu Seven Swordsman Wang Xiao (Jiuhe Venture Capital) and Hong Yixiu (Yonghua Fund), received a total of 8 million yuan in angel round investment.

In 2016, it received tens of millions of yuan in Pre-A round financing from Shanxing Capital, Xinyuan Capital, Chuxin Capital, Jiuhe Venture Capital, and tens of millions of yuan in Series A financing from Huachuang Capital and Optics Valley Venture Capital.

In November 2017, Toutiao invested nearly 100 million yuan through its wholly-owned subsidiary, Beijing Flash Star Technology Co., Ltd., and indirectly held a 25.23% stake in Wuhan Chuxin Technology Co., Ltd., which belongs to Graphite Documents, making it its current shareholder with the highest shareholding ratio.

In February 2020, Shishi Document completed the B+ round of financing of tens of millions of dollars, which was jointly led by Broadband Capital and Fangguang Capital, followed by NIO Capital and Huachuang Capital, and Scale Partners acted as the exclusive capital advisor.

In March 2020, the number of registered users of Graphite Documents has exceeded 35 million, and the number of enterprise users has exceeded 370,000, which are widely distributed in more than 30 industries such as the Internet, education, real estate, manufacturing, and new retail. The monthly PV of graphite documents exceeds 360 million, and more than 100 billion words have been written in graphite documents. Active users browse, create, edit, and comment on more than 50 documents per week on average.

Graphite documents are owned by Wuhan Chuxin Technology Co., Ltd. In view of the fact that Shishi documents have long forgotten the original heart

I thought about it and strongly suggested that Wuhan Chuxin Technology Co., Ltd. change its name, it is called - Wuhan Forget Chuxin Technology Co., Ltd.

From now on, the name is right, and I will not slap my face

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