【Compensation and Reconciliation】The accessed transaction encountered refund and return issues

I often encounter strangers on the roadside who visit the transaction and are forced to sell some products. I deeply feel that their marketing methods are really bad, and I want to apply for returns and refunds. Therefore, I searched for the experience of many netizens on the Internet, and I am also approving PTT, Yahoo! , GOOGLE, etc. have searched for a lot of information, but the information is too scattered. When this kind of unfortunate thing happens, you often get flustered and go to the store to negotiate and negotiate without doing your homework. It is easy to be forced to negotiate with them. Compromise, the final result may not be satisfactory. In this case, legal personnel or legal consultants with experience in handling are required to file a return claim with the store.

A few days ago, a customer (hereinafter referred to as Miss Zhang) was in a bad mood to go shopping. On the way, a salesperson (hereinafter referred to as Miss He) took her to their store in the name of free beauty experience, and began to smear on Miss Zhang’s hand and She said that your skin is very fair, but unfortunately your skin is not very good. Now during the event, I pulled Miss Zhang to the beauty chair next to me, and I kept smearing things on Miss Zhang's face, saying that they have a lot of courses. It's very good, it's very good to buy beauty courses now, and it's only available today, with a total of 50,000 yuan, unlimited number of face treatments until the product runs out, swipe the card for 36 periods of zero interest blahblah... Then Miss He took a large bag of products, a As soon as I took it out and introduced the effect, then several salesmen said one by one, "Women should be better to themselves, and today is really very good..."

Have you found out what the problem is at this time?? Brainwashed + paid = taken advantage of

I was surrounded by several salesmen and was constantly promoting products. It was easy to make wrong judgments. Therefore, I agreed to buy their beauty courses and products. Miss Zhang took out her credit card and swiped the card. Later, when signing the contract, the salesman put out a can of the product, saying that to confirm whether the product is defective, the product needs to be unpacked and inspected, and pointed out that a certain clause in the contract "Miss Zhang authorizes the beautician" Unpacking is correct..." Ask Miss Zhang to sign next to this line on the contract, indicating that the products they bought from unpacking were authorized by Miss Zhang.

After that, they unpacked all the product packaging in front of Miss Zhang, and immediately put all the removed outer packaging, cartons, etc. into a garbage bag and asked someone to take it out and throw it away immediately. At the moment, Miss Zhang didn't even look at the packaging at all. I saw it, and on the grounds that I wanted to teach Miss Zhang how to use it, I immediately smeared some products on Miss Zhang's face, and there was no time for the contract part to ask you to sign Miss Zhang after you read it. Miss Zhang is completely No chance to refuse. In fact, this is a trap. After that, they will not let you return it for various reasons that the product has been opened and used, but in fact it can be returned.

It was a few days after Miss Zhang left the store, and the more she thought about it, the more wrong she felt, so she called for help and asked if this part could be refunded. I asked him if it had been 7 days since the date of the incident. Since it has not exceeded 7 days, Of course, it can be negotiated by both parties by agreement.

If you have relevant experience, you must know that there are many beauticians in this kind of beauty store (are they really licensed? This is still a big question mark), when you go to the store and say you want to refund the fee, the store often takes advantage of their many people and will Consumers are pressing and fighting. At this time, it will be different if someone with a legal background goes there.

＊What I provide to clients is my legal profession and my attitude to help clients solve things＊

Consumer protection law stipulates that the refund statement must be made within seven days after the conclusion of the contract, and this refund statement must reach the other party in writing. After being appointed by Miss Zhang, as soon as I arrived at the store, I told the store clerk that I was looking for the store manager. The store clerk said, "The store manager is not here, what can I help you with?" With a professional smile on my face, I said I would like to refund the fee, please The store manager will handle it.

The clerk seemed to find that the atmosphere was not right, and called the store manager. After half an hour, the store manager came in a relaxed mood. I stepped forward and said that I would help people deal with the refund. The store manager seems to have a lot of experience. He may think that I am the same as an ordinary consumer. If I am scared, I will run away by myself, so I don't care, and tell me that I can't refund the fee. I think this is what everyone has encountered. Same problem. Taking advantage of Miss Zhang's ignorance and inexperience, she made it clear that she was going to cheat her.

I handed my business card and the refund statement to the store manager, and introduced myself as the legal counsel of the firm. The store manager's face changed a bit after seeing the business card, probably because he realized that today's matter was not so easy to deal with. I printed two copies of the refund statement, one for the store manager to keep, and the other for him to stamp the store stamp with the date and I kept it. I said if I want to refund the fee today, or we will meet the consumer protection officer, but she said nothing. It kept repeating, "This is not a visit to buy and sell, not to mention that the products have been unpacked and have been witnessed and signed by Miss Zhang. We have the right not to return them."

Please, the right is not something you just come out with, but it must be stipulated in the law. Under the unprepared psychology of consumers, you use the gimmick of free experience to pull people in and make a face. Consumers are alone and surrounded by so many of you. They are not thoughtful and more likely to be afraid. Do you have the nerve to say that the decision was made with the consent of others?

I said, "This is indeed an access transaction, and we are still within the 7-day hesitation period. In short, today we unconditionally request a refund, and the refund statement has been given to you. If you do not refund today, then you will wait for my letter of deposit. , and talk to the Consumer Protection Officer later!” Remind everyone, after sending the letter of deposit certificate, you must go to the Consumer Protection Council to file an online appeal ( http://www.cpc.gov.tw/) , and the Consumer Protection Officer will They will intervene in the investigation. If the store owner is still tough and ignorant, then the consumer protection officer will ask the seller to drink coffee.

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